PHP Call Center v0.3-beta

Started: 2002-05-01 Updated: 2008-01-02
Progress: 60%
Language: PHP5
OS: Web

This is a small call center application. It tracks customer call frequency, their reason for calling, etc. phpCallCenter is unlike other call loggers in that it is not based on "tickets". Most ticket-based systems I've previewed are cumbersome to use with a steep learning curve, which is not well suited for smaller call center setups.

SourceForge Project Page
SourceForge Forums
Downloads
Demo

Features - 0.3

• Re-designed User Interface
• No longer tied to MySQL
• Templating System for better separation of HTML markup. Makes re-skinning easier.
• Customers are distiguished by a username. Also stores real name, address, some PC specs.
• Handles multiple Operators of varying permission levels. (An Operator of Admin level can see additional information that normal Operators cannot)

Requirements

• A Unix-based web server with PHP5. It requires a Unix-based server because I've not tested it on anything else, and the current code might not work with backslashed Windows directory paths.

 

News

2008-01-02

Version 0.3-beta released. Download it here. Don't forget the demo

• Updated User Interface
• Utilizes a templating system (Vemplator) and a Database Abstraction class (dbFacile)

2007-07-31

One the demo I fixed a few things (see previous News item for login info):

• Made date ranges work on Search Calls
• After editing a Caller or adding a Call it reports success, rather than giving no info.

There are more things to do, however:

1. Editing Callers and Employees is a bit buggy, particularly if you edit an item and then go to add a new one ... the system remembers the previously edited item and thinks you still want to make changes to it. So you won't be able to add new items until you log back in. But it's really a minor fix.
2. Printable report generation needs to be ported from previous version.
3. Maybe: Archival functionality needs to be added.

2007-07-12

I've decided to let the current progress on phpCallCenter be visible before it's released. You can view a demo here. Usable accounts (username/password):

• Administrator: admin@gs.net/testing
• Employee: second@gs.net/testing
• Employee with Admin rights: tech@gs.net/testing
• Guest: guest@gs.net/testing

2005-08-22

Two individuals have posted forum comments on the SourceForge project page. I'm very thankful for their encouragement to keep developing this project, and over the upcoming months it's likely that I'll have enough time to complete version 0.3.